Department: Field Services
Reports to: Operations Manager
Position: Full-time, Part-time, Non-exempt
Locations: Bluefield, WV, Rich Creek & Independence, VA
Schedule: 5 day M-F 9-5 (winter), 4 day 8-6 (summer), OT after-hours & weekends as required, occasional overnight travel
Pay: Depending upon experience and qualifications
- Medical Insurance
- Holiday & Vacation Pay
- Employee Discounts
Description: Be the face of GigaBeam Networks by working and interacting directly with our customers to get quality Internet service installed and/or serviced. This position will service our customers in multiple areas of our footprint.
Do you enjoy physical indoor/outdoor work, talking with people, providing a great customer experience and learning new technologies?
Are you seeking an opportunity where you have independence, confidence, and can have control of your success?
Are you a natural leader who is adaptable and willing to learn new skills?
GigaBeam Networks is one of the fastest growing ISP’s in the area. We focus on the customer experience and deliver blazing fast internet at affordable rates. Our team is our most valuable resource. We take great care of our team and our team takes care of our customers. We provide our Technicians with on-the-job training as well as a van, laptop and tools. Our Field Technicians / Installers are responsible for multiple customer visits daily which could include completing site surveys, installing equipment, ensuring a quality internet connection and educating our customers on our services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience.
Summary Of Essential Job Functions
Install customers with Internet Service (Both Fiber Optic and Fixed Wireless)
Perform site survey to determine serviceability
Maintain company issued assets including tools, equipment and vehicles
Configure routers & customer computers
Drive company vehicles
Diagnose and troubleshoot connectivity problems
Maintain accurate and current inventory tracking
Desired Skills & Requirements For Position
Field experience preferred
High School Diploma required
Current Valid Driver’s license required
Ability to drive a vehicle without presenting a safety risk to self or others
Wireless experience highly valued
Comfortable and professional working in customer homes
Enjoys working in all weather conditions
Must enjoy working with hands and learning new technology
Must be comfortable working on roofs and in tight spaces
Must be comfortable using power tools
Pass a background check, MVR check & Drug Screen
Physical Requirements & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform this job, as long as that would not hinder or prevent performance of duties, or be a safety concern.
Key to show % of time requirements necessary to perform essential functions of this job:
0%= Zero (O) 1-35%= Little (L) 36-70%= Moderate (M) 71-100%= Great (G)
Physical Requirements: Heavy: Lifting 25+ lbs.
M- Reaching above/below waist
M- Pushing/pulling movements
M- Climbing stairs/ladders
L- Color/Depth Perception
M- Fine hand & finger movements
G- Operate motor vehicle
M- Operate various Equipment
Fast-paced environment with multiple changes to schedules. Employees work indoors & outdoors in all weather conditions and are frequently in high or tight spaces.
SUCCEEDING AT GigaBeam Networks
At GigaBeam Networks, we truly believe in building leaders within all levels of the company. It is our goal for all of our employees to be successful. We have implemented training programs, refreshers, one-on-one meetings, periodic evaluations and Key Performance Indicators (KPIs) which all combine to help us help you become a better leader.
DISCLAIMER: We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment. Employment with the Company is contingent on the successful completion of a drug test, reference check, and MVR check.
The idea of connecting others started when family and neighbors didn’t have quality Internet access. After a lot of research, a few maxed credit cards, and hard work, GigaBeam Networks was born. GigaBeam Networks thrives by bridging the gap in rural America with high-speed Internet. Headquartered in Rich Creek, Virginia, our creative rockstar team is known for problem solving and spot-on customer service. With an ever-growing squad, you can find us across southwestern Virginia and Southern West Virginia.
To apply for this position, fill out the form below and attach your resume (pdf format please). You can also email us or stop by one or our office locations.