{"id":264,"date":"2026-07-19T17:23:18","date_gmt":"2026-07-19T17:23:18","guid":{"rendered":"https:\/\/www.gigabeam.net\/index.php\/support\/"},"modified":"2026-08-04T14:24:23","modified_gmt":"2026-08-04T14:24:23","slug":"support","status":"publish","type":"page","link":"https:\/\/www.gigabeam.net\/index.php\/support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<p><main class=\"gb-support\" data-gb-support-hub=\"\"><\/p>\n<section class=\"gb-support__hero\">\n<div class=\"gb-support__wrap gb-support__hero-grid\">\n<div>\n<p class=\"gb-support__eyebrow\">Local help when you need it<\/p>\n<h1>How can we help?<\/h1>\n<p class=\"gb-support__lead\">Find answers, manage your account, or connect directly with a local GigaGeek. We are here to keep your home or business connected.<\/p>\n<div class=\"gb-support__hero-actions\">\n                        <a class=\"gb-support__button gb-support__button--green\" href=\"tel:+15407262317\">Call (540) 726-2317<\/a><br \/>\n                        <a class=\"gb-support__button gb-support__button--light\" href=\"https:\/\/www.gigabeam.net\/index.php\/contact\/\">Send a message<\/a>\n                    <\/div>\n<\/p>\n<\/div>\n<aside class=\"gb-support__availability\">\n                    <span class=\"gb-support__pulse\" aria-hidden=\"true\"><\/span><\/p>\n<div>\n                        <strong>Need help right now?<\/strong><\/p>\n<p>For connection trouble or current outage information, call our local support team.<\/p>\n<\/p>\n<\/div>\n<\/aside>\n<\/div>\n<\/section>\n<section class=\"gb-support__quick\" aria-labelledby=\"gb-support-quick-title\">\n<div class=\"gb-support__wrap\">\n<div class=\"gb-support__section-heading\">\n<div>\n<p class=\"gb-support__kicker\">Choose a starting point<\/p>\n<h2 id=\"gb-support-quick-title\">Support made simple.<\/h2>\n<\/p>\n<\/div>\n<p>Everything customers use most, organized in one place.<\/p>\n<\/p>\n<\/div>\n<div class=\"gb-support__cards\">\n<article class=\"gb-support-card gb-support-card--primary\">\n                        <span class=\"gb-support-card__icon\" aria-hidden=\"true\">\u2197<\/span><\/p>\n<p class=\"gb-support-card__label\">Most popular<\/p>\n<h3>Manage your account<\/h3>\n<p>View account details, manage billing, and access online customer tools.<\/p>\n<p>                        <a href=\"https:\/\/gigabeam.cdgportal.com\/\">Open account portal <span aria-hidden=\"true\">\u2192<\/span><\/a>\n                    <\/p>\n<\/article>\n<article class=\"gb-support-card\">\n                        <span class=\"gb-support-card__icon\" aria-hidden=\"true\">\u2301<\/span><\/p>\n<p class=\"gb-support-card__label\">Technical support<\/p>\n<h3>Internet or Wi-Fi help<\/h3>\n<p>Get help with connectivity, coverage, equipment, and devices in your home.<\/p>\n<p>                        <a href=\"tel:+15407262317\">Call a GigaGeek <span aria-hidden=\"true\">\u2192<\/span><\/a>\n                    <\/p>\n<\/article>\n<article class=\"gb-support-card\">\n                        <span class=\"gb-support-card__icon\" aria-hidden=\"true\">?<\/span><\/p>\n<p class=\"gb-support-card__label\">Quick answers<\/p>\n<h3>Frequently asked questions<\/h3>\n<p>Learn what happens after an inquiry and find answers about GigaBeam service.<\/p>\n<p>                        <a href=\"https:\/\/www.gigabeam.net\/index.php\/faq\/\">Browse FAQs <span aria-hidden=\"true\">\u2192<\/span><\/a>\n                    <\/p>\n<\/article>\n<article class=\"gb-support-card\">\n                        <span class=\"gb-support-card__icon\" aria-hidden=\"true\">!<\/span><\/p>\n<p class=\"gb-support-card__label\">Service alerts<\/p>\n<h3>Outage information<\/h3>\n<p>For current outage information or to report a service interruption, reach our local team.<\/p>\n<p>                        <a href=\"https:\/\/www.gigabeam.net\/index.php\/network-status\/\">View network status <span aria-hidden=\"true\">\u2192<\/span><\/a>\n                    <\/p>\n<\/article>\n<article class=\"gb-support-card\">\n                        <span class=\"gb-support-card__icon\" aria-hidden=\"true\">\u2316<\/span><\/p>\n<p class=\"gb-support-card__label\">New service<\/p>\n<h3>Check availability<\/h3>\n<p>Enter your address to see which GigaBeam service options are available.<\/p>\n<p>                        <a href=\"https:\/\/www.gigabeam.net\/#availability\">Check your address <span aria-hidden=\"true\">\u2192<\/span><\/a>\n                    <\/p>\n<\/article>\n<article class=\"gb-support-card\">\n                        <span class=\"gb-support-card__icon\" aria-hidden=\"true\">\u2713<\/span><\/p>\n<p class=\"gb-support-card__label\">Customer information<\/p>\n<h3>Policies and terms<\/h3>\n<p>Review internet policies, customer notices, terms, and service information.<\/p>\n<p>                        <a href=\"https:\/\/www.gigabeam.net\/index.php\/policies\/\">View policies <span aria-hidden=\"true\">\u2192<\/span><\/a>\n                    <\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"gb-support__steps\" aria-labelledby=\"gb-support-steps-title\">\n<div class=\"gb-support__wrap gb-support__steps-grid\">\n<div>\n<p class=\"gb-support__kicker\">Before you call<\/p>\n<h2 id=\"gb-support-steps-title\">Three quick connection checks.<\/h2>\n<p>These simple steps resolve many temporary connection issues. If service does not return, our local team is ready to help.<\/p>\n<\/p>\n<\/div>\n<ol>\n<li>\n<div><strong>Check the equipment lights<\/strong><\/p>\n<p>Make sure your GigaBeam equipment and Wi-Fi system have power.<\/p>\n<\/div>\n<\/li>\n<li>\n<div><strong>Restart your Wi-Fi router<\/strong><\/p>\n<p>Unplug the router for 30 seconds, reconnect it, and allow several minutes to restart.<\/p>\n<\/div>\n<\/li>\n<li>\n<div><strong>Test another device<\/strong><\/p>\n<p>Try a second phone, computer, or wired device to determine whether the issue affects one device or the whole connection.<\/p>\n<\/div>\n<\/li>\n<\/ol>\n<\/div>\n<\/section>\n<section class=\"gb-support__contact\">\n<div class=\"gb-support__wrap gb-support__contact-card\">\n<div>\n<p class=\"gb-support__kicker\">Still need help?<\/p>\n<h2>Talk to a local GigaBeam team member.<\/h2>\n<p>Support is close to home. Contact us and we will route your question to the right person.<\/p>\n<\/p>\n<\/div>\n<div class=\"gb-support__contact-actions\" style=\"grid-template-columns:1fr;min-width:0;max-width:100%;width:100%\">\n                    <a href=\"tel:+15407262317\"><span>Call<\/span><strong>(540) 726-2317<\/strong><\/a><br \/>\n                    <a href=\"mailto:support@gigabeam.net\"><span>Email<\/span><strong>support@gigabeam.net<\/strong><\/a><br \/>\n                    <a href=\"https:\/\/www.gigabeam.net\/index.php\/contact\/\"><span>Online<\/span><strong>Contact form<\/strong><\/a>\n                <\/div>\n<\/p>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Local help when you need it How can we help? Find answers, manage your account, or connect directly with a local GigaGeek. We are here to keep your home or business connected. Call (540) 726-2317 Send a message Need help right now? For connection trouble or current outage information, call our local support team. Choose [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-264","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.gigabeam.net\/index.php\/wp-json\/wp\/v2\/pages\/264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gigabeam.net\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gigabeam.net\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gigabeam.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gigabeam.net\/index.php\/wp-json\/wp\/v2\/comments?post=264"}],"version-history":[{"count":4,"href":"https:\/\/www.gigabeam.net\/index.php\/wp-json\/wp\/v2\/pages\/264\/revisions"}],"predecessor-version":[{"id":290,"href":"https:\/\/www.gigabeam.net\/index.php\/wp-json\/wp\/v2\/pages\/264\/revisions\/290"}],"wp:attachment":[{"href":"https:\/\/www.gigabeam.net\/index.php\/wp-json\/wp\/v2\/media?parent=264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}