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Manage your account
View account details, manage billing, and access online customer tools.
Local help when you need it
How can we help?
Find answers, manage your account, or connect directly with a local GigaGeek. We are here to keep your home or business connected.
Choose a starting point
Support made simple.
Everything customers use most, organized in one place.
Technical support
Internet or Wi-Fi help
Get help with connectivity, coverage, equipment, and devices in your home.
Quick answers
Frequently asked questions
Learn what happens after an inquiry and find answers about GigaBeam service.
Service alerts
Outage information
For current outage information or to report a service interruption, reach our local team.
New service
Check availability
Enter your address to see which GigaBeam service options are available.
Customer information
Policies and terms
Review internet policies, customer notices, terms, and service information.
Before you call
Three quick connection checks.
These simple steps resolve many temporary connection issues. If service does not return, our local team is ready to help.
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Check the equipment lights
Make sure your GigaBeam equipment and Wi-Fi system have power.
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Restart your Wi-Fi router
Unplug the router for 30 seconds, reconnect it, and allow several minutes to restart.
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Test another device
Try a second phone, computer, or wired device to determine whether the issue affects one device or the whole connection.
Still need help?
Talk to a local GigaBeam team member.
Support is close to home. Contact us and we will route your question to the right person.