Hurricane Helene update as of October 6th, 4:45 pm

GigaBeam is working diligently to restore services to all customers affected by this terrible storm.  Most of our wireless network is back online with only a couple of our smaller microsites still offline in the Thompson Valley area of Tazewell.  We have many sites running on generator until power is brought back online and this could cause some brief outages as we maintain power.  Fiber restoration is ongoing in Grayson with 11 of 17 service areas and 8 wireless sites back online.  There are several downed lines in Grayson and restoration of service will be ongoing.  Primary fiber lines are repaired by the power company with drops being repaired by GigaBeam.  If your drop cable (the cable from the house to the utility pole) is down or broken, please contact us so we can schedule the repair.  Feel free to report an outage to us via our contact page here (Contact Us), call us at 540-726-2317, or via private message on Facebook.  We thank you for your patience as we get things back to operational status.