Field Services Coordinator

Posted 2 weeks ago

SUMMARY

This position is responsible for scheduling and daily coordination of Field Service Technicians and ensuring all tasks are performed in an efficient manner.

Position: Full-time, Non-exempt

Locations: Bluefield, WV

Pay:  Depending upon experience and qualifications

Benefits include:

  • Medical Insurance
  • Holiday & Vacation Pay
  • 401k
  • Employee Discounts



MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
  • Oversee coordination of Field Service Technician schedules in accordance with staffing objectives to ensure achievement of operational objectives.
  • Confirm daily work for customers and assist in rescheduling if needed
  • Ensure work is completed and paperwork from field is returned and has all information necessary
  • Review paperwork for each job to ensure accuracy
  • Assist with scheduling of training for Field Service Technicians
  • Communicate effectively with Field Service Technicians and support team
  • Ensure that the proper tools and necessary equipment are available and in good condition to perform the required work
  • Ensure customers receive the best customer service possible.
  • Ensure top priority customer issues through to resolution and identify improvement opportunities.
  • Perform other duties as required.

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret data
  • Ability to communicate verbally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel, including presentation skills
  • Ability to manage workflow, improve overall company effectiveness and productivity
  • Ability to positively influence and persuade
  • Ability to prioritize and organize effectively
  • Ability to work independently
  • Advanced-products and services implementations skills
  • Effective analytical PC skills

Education
High School Diploma or GED and five years of hands-on technical experience and/or training; or equivalent combination of education and experience

WORKING CONDITIONS
Varies with office / warehouse / and field environments
Travel as required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform this job, as long as that would not hinder or prevent performance of duties, or be a safety concern.

Key to show % of time requirements necessary to perform essential functions of this job:
0%= Zero (O) 1-35%= Little (L) 36-70%= Moderate (M) 71-100%= Great (G)

Physical Requirements: Heavy: Lifting 25+ lbs.
M- Bending/Stooping
M- Reaching above/below waist
M- Pushing/pulling movements
M- Climbing stairs/ladders
M- Standing
M- Sitting
M- Walking
M- Kneeling
M- Lifting
O- Taste/smell
M- Keyboard
L- Color/Depth Perception
M- Fine hand & finger movements
M- Operate motor vehicle
M- Operate various Equipment

SUCCEEDING AT GigaBeam Networks
At GigaBeam Networks, we truly believe in building leaders within all levels of the company. It is our goal for all of our employees to be successful. We have implemented training programs, refreshers, one-on-one meetings, periodic evaluations and Key Performance Indicators (KPIs) which all combine to help us help you become a better leader.

DISCLAIMER: We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment. Employment with the Company is contingent on the successful completion of a drug test, reference check, and MVR check.

The idea of connecting others started when family and neighbors didn’t have quality Internet access. After a lot of research, a few maxed credit cards, and hard work, GigaBeam Networks was born. GigaBeam Networks thrives by bridging the gap in rural America with high-speed Internet. Headquartered in Rich Creek, Virginia, our creative rockstar team is known for problem solving and spot-on customer service. With an ever-growing squad, you can find us across southwestern Virginia and Southern West Virginia.

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